Services

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Commitment

  • Committed to building positive customer relationships with all contacts.
  • Committed to growth in annual volume and servicing retail customer.
  • Committed to providing experience, dedication and expertise in accomplishment of goals and reinforcing confidence in Products and our SSI Team.

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Accounting

  • Coordinate pricing updates.
  • Process new item load sheets.
  • Provide competitive price shops and market surveys.
  • Assist with resolution to AP issues; invoicing opportunities.

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Logistics

  • Track all orders, supply ship dates, carriers and pro numbers.
  • Convey an “expect” on order arrivals for customer.
  • EDI support and development.

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Service

  • Coverage of service includes product, field support, logistic management and accounting processes.

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Products

  • Line review updates, determined by customer agenda.
  • Product recalls, new number accouncement, superseded item numbers, etc.
  • Paperwork processing for warranty and product returns.
  • Respond to inquiries on product application, availability and quality.
  • Coordinate sample requests.
  • Process product labor claims.

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Field Support

  • Field sales calls, independent or accompanied with factory sales personnel.
  • Conduct internal training sessions on product knowledge and sales approach.
  • Coordinate and perform product changeovers at store and distribution level.
  • Process return and product rebox at distribution level.
  • Administer and supply manpower for assistance on new store openings and relocations set-ups.
  • Attend trade shows and major industry events.
  • New store product installation.

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